Privacy Policy – Sofa Scene UK

Last Updated: September 29, 2025

Sofa Scene UK (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase on our website, www.sofascene.co.uk (the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your personal information as described in this policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, billing and shipping address, phone number, and email address.
  • Financial Information: Payment card details, bank account information, transaction details.
  • Account Information: Username, password, preferences, and settings.
  • Transaction and Usage Information: Items you view, add to cart, purchase, or review.
  • Communications: Messages sent to our customer support or other inquiries.
  • Device and Browser Information: IP address, browser type, device identifiers.

We collect personal information:

  • Directly from you when you use our Services.
  • Automatically through our website, cookies, and similar technologies.
  • From our service providers or business partners who help deliver our Services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Improve Services: Process orders, manage accounts, arrange shipping, handle returns, and personalize your experience.
  • Marketing and Advertising: Send promotional emails, display personalized ads, and communicate offers.
  • Security and Fraud Prevention: Detect and prevent fraud, protect accounts, and secure our website.
  • Customer Support: Respond to inquiries, complaints, and service requests.
  • Legal Compliance: Comply with UK law and respond to legal requests.

3. How We Share Your Information

We may share personal information with:

  • Shopify and Service Providers: Payment processors, IT management, cloud storage, and delivery partners.
  • Marketing Partners: To provide personalized advertising and marketing.
  • Business Affiliates or Transactions: In the event of mergers, acquisitions, or bankruptcy.
  • Legal Authorities: When required by law, legal process, or to protect our rights and users.

Your information may be processed outside the UK or EEA, using appropriate legal safeguards, such as Standard Contractual Clauses.

4. Your Rights (UK GDPR)

Depending on your location, you may have the following rights:

  • Access: Request a copy of personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request transfer of your data to another service provider.
  • Object or Restrict Processing: Object to marketing or other processing activities.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise your rights, contact us at sofa.scene.uk@gmail.com or 205 Kings Road, Tyseley, Birmingham, ENG, B11 2AA, UK.

5. Cookies and Tracking

We use cookies and similar technologies to improve your experience and provide personalized services. You can manage your cookie preferences through your browser settings.

6. Children’s Privacy

Our Services are not intended for children under 16 years. We do not knowingly collect personal information from children under this age.

7. Security and Retention

We implement reasonable security measures to protect your personal information. Retention periods depend on the purpose of collection, legal obligations, and business needs.

8. Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy or security practices of these sites. Please review their privacy policies before providing personal information.

9. Complaints

If you have concerns about our privacy practices, please contact us using the details above. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.