Returns Policy

At Sofa Scene UK, we stand by the quality and craftsmanship of our products. If your sofa or item arrives damaged, faulty, or incorrect, we will make it right. This policy outlines our process for returns, exchanges, cancellations, and refunds.

Returns & Exchanges

To request a return or exchange, please contact us within 5 days of delivery by emailing info@sofascene.co.uk. Include:

  • Your order number
  • Clear photos or a video showing the issue

Once verified, we’ll issue approval and guide you through the return process.

Eligibility for Returns

  • Items must be unused, in original condition, and in original packaging
  • The issue must be reported within 5 days of delivery
  • The product must have been purchased directly from SofaScene.co.uk

Exchanges

If you’d like to exchange an item:

  1. Place a new order for the item you want
  2. Contact us about returning the original (if eligible)

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

  • If approved, your refund will be processed within 3–5 working days
  • Refunds are credited back to your original payment method

If you don’t see your refund after this time, please check with your bank or card provider before contacting us.

For assistance, email info@sofascene.co.uk.

Invalid Reasons for Return

We cannot offer returns, exchanges, or refunds for:

  • Change of mind after purchase
  • No longer wanting the item
  • Ordering by mistake
  • Personal preference (e.g., colour, size, or style not matching expectations)

✅ Please review product descriptions and details carefully before purchasing. Placing an order forms a legally binding agreement.

Order Cancellations

If you need to cancel your order:

  • Contact us immediately at info@sofascene.co.uk
  • If the order has not been dispatched, we’ll cancel and issue a full refund
  • If the order has already shipped, our standard return policy applies (if eligible)

Contact Us

For any return, refund, or cancellation queries, you can reach us via:

  • Email: info@sofascene.co.uk
  • WhatsApp: Use the button on our website for instant support
  • Phone Support: 10:00 AM – 5:00 PM (UK time)

Sofa Scene UK Promise

  • Modern sofas built for everyday comfort
  • Trusted UK sofa store with excellent customer care
  • Clear and fair returns policy to protect our customers